Payments
If you buy on MyFamily, you can choose the payment option you prefer:
• PAYPAL
• CREDIT CARD

Warranty
All MyFamily products are 24 months warranted for defects on conformity under the Legislative Decree no. 206/05. To make use of the warranty, the customer shall keep the invoice (or the Transport Document) that he will receive by email in an electronic PDF format.

Returns Procedure and Terms

Permission to Return and to Receive Credit 

We will accept the return of merchandise only if in saleable condition and notification is given within 14 days of the invoice date .We will issue a credit to your account or Credit Card in Australian dollars. For unwanted merchandise the cost of return shipping will be the responsibility of the customer.

Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.

Shipment
We use a variety of freight companies to ensure your order will arrive in the most express and timely manner. Once an order has been picked and processed, it usually takes 1-7 working days depending on where in Australia you operate from.

Shipping Price

  • Order Value $0-$49 - $5
  • Order Value $50-$99 - $10
  • Order Value $100+ - Free

Express Shipping Price

  • Order Value $0-$49 - $10
  • Order Value $50-$99 - $15
  • Order Value $100+ - Free

Customer Service Number: +61 (0)7 5531 3548

We are open 7:00am - 4:00pm, Monday to Friday (AEST).

TimePet

25 Calabro Way

Burleigh Heads

Queensland 4220

Australia

Phone Number: +61 (0)7 5531 3548

E-Mail: Missioncontrol@pet.com.au